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Return & Refund Policy

Not happy with your purchase? Please contact support@luxlivn.com. We are more than happy to fix any issues you may have.

RETURNS
You have 30 calendar days to return an item from the date you received it. If 30 days have gone by, unfortunately, we can’t offer you a return, refund, or exchange.

Returned items must be unused, in their original packaging and in the same condition that we sent them to you.

Damaged box, stains, folded cards, broken seals/plastic foiling will not be accepted.

All returns must be authorised by a member of the LuxLivn Customer Service Team.

LuxLivn reserve the right to reject refund or exchange if the condition of the product shipped back to us is not in an acceptable condition.

Please note: Luxlivn does not cover the cost for return shipping.

Contact us at support@luxlivn to initiate a return!

 

DAMAGED OR DEFECTIVE ITEMS
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective.

For damaged or defective item, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 60 days of the delivery date.

We apologize for your less than perfect experience.

 

REFUNDS
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed with 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund postage for lost, unclaimed, or undelivered packages.

If a package is returned as undelivered/unclaimed, it is the customer’s responsibility to follow up with the postal carrier.

If a package is returned or abandoned for refusing to pay the country’s legal import tax, it is the customer’s responsibility and we reserve the right to refuse the refund.

Please not shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).

 

Order Not Received 
If your item has not arrived within 30 business days from order date, please contact support@luxlivn.com and we will promptly take care of you.

Full refunds are issued if/when a customer has not received their order after 30 business day from order date. A reshipment is optional and covered by us.

Customers requesting for a refund when parcel is still in transit before 30 business days of order date will not be allowed.

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience such as unforeseen weather, international public holidays, natural disasters, etc. For this reason, we do not guarantee the exact delivery time. Orders facing delays due to unforeseen circumstances are not responsible by www.luxlivn.com. Please reach out to your local courier to find out the status of your parcel or reach out to support@luxlivn.com for further assistance.

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. You have 24 hours to change or correct your address before we ship your order out. Costs to reship the package will be invoiced to the customer. 
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.

 

CANCELLATIONS
Please note, there are no refunds or cancellations 24 hours after your order was placed.

 

LOST OR STOLEN PACKAGES
Luxlivn is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Luxlivn will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

It is the customer’s responsibility to follow up with the postal carrier.

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